​Privacy Policy

 

This Privacy Policy explains how Jackie Thomson collects, uses and protects your personal information when you visit this website, contact me or use my services.

 

I am registered with the Information Commissioner's Office (ICO) and handle personal information in accordance with UK data protection law.

 

Information I collect

 

I may collect personal information when you:

• contact me through the website, by email, telephone or WhatsApp

• enquire about or book a session, course, event or other service

• subscribe to receive emails

• become a client

 

This may include your name, contact details and any other information you choose to provide.

 

If you become a client, I may also ask for information about your health, medical history, medication, wellbeing and personal circumstances where this is relevant to assessing whether my services are appropriate for you and to planning your sessions safely and effectively.

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How I use your information

 

I use personal information where necessary to:

• respond to enquiries

• arrange and manage appointments

• assess whether my services are appropriate for you

• plan and provide sessions

• communicate with you about services you have booked

• process and record payments

• maintain appropriate client and business records

• send information or emails you have chosen to receive

• meet legal, professional, insurance and accounting requirements

 

I do not sell your personal information or provide it to other organisations for their own marketing purposes.

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Health and wellbeing information

 

Information relating to your health and wellbeing is treated as confidential and with additional care.

 

Where this information is required for therapy, I will ask for your explicit consent to collect and use it for the purposes of assessing suitability and providing appropriate services.

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Client confidentiality

 

Information provided as part of your work with me is treated as private and confidential.

There may be exceptional circumstances where information needs to be disclosed, for example where required by law or where there is a serious safeguarding concern.

 

Where appropriate and legally possible, this would be discussed with you.

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I will not normally contact your GP or another healthcare professional without your permission.

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How long I keep your information

 

Client records are normally retained securely for seven years after our work together ends, in accordance with professional and insurance requirements.

 

Other personal information is kept only for as long as it is needed for the purpose for which it was collected or where there is a legal or business requirement to retain it.

 

Information that is no longer required is securely deleted or destroyed.

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How your information is stored

 

I take reasonable steps to protect the personal information I hold.

 

Some information may be stored or processed using trusted third-party services used to operate my business, such as Wix for the website and online forms, email and communication providers, and payment services where applicable.

 

These providers may process information on my behalf in accordance with their own security and data protection arrangements.

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Email communications

 

If you choose to receive marketing or general emails from me, you can unsubscribe at any time using the unsubscribe link included in those emails.

 

You may still receive necessary communications relating to services you have booked or purchased.

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Your rights

 

Under UK data protection law, you may have the right to:

• ask what personal information I hold about you

• ask for inaccurate information to be corrected

• ask for your information to be deleted in certain circumstances

• ask for the use of your information to be restricted

• object to certain uses of your information

• withdraw consent where consent is being relied upon

 

If you would like to exercise any of these rights, please contact me.

 

You also have the right to raise a concern with the Information Commissioner's Office.

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Links to other websites

 

This website may contain links to external websites. I am not responsible for how those websites collect or use your information, and you should refer to their own privacy policies.

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Changes to this policy

 

This Privacy Policy may be updated if my services, systems or legal requirements change.

 

Last updated: August 2026

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Contact

 

Jackie Thomson
Email: jackie@jackiethomson.com